Return and Exchange Policy

We understand that returning items can be a complete nightmare. so...

As Christmas is approaching we are extending our exchange period to 60 days so you don't have to worry about getting the wrong size. Please return the Robe in its original packing and make sure it is well sealed 

For international returns please contact us first on the email address below.

sales@gorillarobes.com

For any other returns please use the link below for our free automated returns portal

Here is the link...

https://returns.richcommerce.co/return/new?c=gorillarobes

FREE RETURNS PORTAL

We have a new returns portal where you can choose to send your item back for a swap or a store credit.

We automatically accept all returns and pay for the return shipping. All you need is your order number as well as your mobile number or email address, its so easy!

FREE EVRI TRACKED RETURNS

We use EVRI (formally Hermes) because they are generally really convenient locations. You can find an EVRI drop off location using the following link

https://www.evri.com/find-a-parcelshop#/ 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Store Credit

You account will automatically be credited, with the store credit staying valid for 12 months once credited.

Returns

When returning a product, we would really appreciate if you could include your name and any other important information in the package you send back.

                                                     Thank you.