Return and Refund Policy

We understand that returning items can be a complete nightmare. so...

We have a no quibble 60-day return policy, which means you have 60 days after receiving your item to request a return. Please don't stress if the original packaging is damaged or the tag is removed, we understand that you are only human, like us.

To start a return, you can contact us at sales@gorillarobes.com 

and

Just use our new free automated returns portal

Here is the link...

https://returns.richcommerce.co/return/new?c=gorillarobes

FREE RETURNS PORTAL

We have a new returns portal where you can choose to send your item back for a swap or a store credit or a full refund.

We automatically accept all returns and pay for the return shipping. All you need is your order number as well as your mobile number or email address, its so easy!

FREE HERMES TRACKED RETURNS

We use Hermes because they are generally really convenient locations. You can find a Hermes drop off location using the following link

https://www.myhermes.co.uk/find-a-parcel-shop#/

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Refunds 

You will be automatically refunded on your original payment method, the money will be back in your account within 5 working days. 

Returns

When returning a product, we would really appreciate if you could include your name and any other important information in the package you send back.

                                                     Thank you.

Email: sales@gorillarobes.com
Address: Gorilla Robes, Unit 18, 15 Westbourne Road, Emsworth, PO10 7SU