Shipping Policy

SHIPPING COST & DELIVERY TIME

We offer free delivery for all orders in the UK.

For International orders please contact at sales@gorillarobes.com

For all orders placed over the peak period from October to December please allow an extra 1-2 days on all shipping times including next day delivery.

*Shipping times are subject to stock availability and exclude clearance/customs delays.

We can not change the address once the order has been placed 

HANDLING

All orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit.

We are not responsible for delays, lost or damaged shipments or orders sent to incorrect or invalid addresses.

It is always in our best interests to make sure you receive your parcel in a timely manner and we will assist as much as possible to trace a missing parcel.

Gorillarobes is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

 

TRACKING YOUR ORDER

To track your order, go to menu and click 'Track Your Order'.

 

SHIPPING ENQUIRIES

Please direct any shipping related inquiries to sales@gorillarobes.com.

RETURNS & EXCHANGES 

If you are returning your robe for a store credit or an Exchange it is free. (Free shipping does not apply to international orders for returns) If you wish to return your robe, please email us at sales@gorillarobes.com

For more business information. Please see the contact details below:

Email: sales@gorillarobes.com