Shipping Policy
SHIPPING COST & DELIVERY TIME
Worldwide shipping: £14.50
Standard Shipping rate: £0.00
All UK orders placed before 2pm Weekdays will be dispatched the same day. Our warehouse does not dispatch orders on weekends.
For International orders please allow an extra 3 days for dispatch. PLEASE NOTE we do not cover any import costs which may occur on receipt of your order.
For all orders placed over the peak period from October to December please allow an extra 1-2 days on all shipping times including next day delivery.
*Shipping times are subject to stock availability and exclude clearance/customs delays.
HANDLING
All orders will typically be dispatched the same day from our warehouse on all orders placed before 2pm weekdays, all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. Gorillarobes is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and Gorillarobes will assist as much as possible to trace a missing parcel. Gorillarobes is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.
TRACKING YOUR ORDER
To track your order, go to menu and click 'Track Your Order'.
SHIPPING ENQUIRIES
Please direct any shipping related inquiries to barney@gorillarobes.com.
30 DAY MONEY-BACK GUARANTEE
Gorillarobes is proud to offer a 30 day money back guarantee if you are dissatisfied with your purchase, for more details on our guarantee please go to the menu and click '30 day money back guarantee'.
REFUNDS & RETURNS
Gorillarobes will offer a full refund on all robes returned in good condition. All return shipping is free. (Free shipping does not apply to international orders for returns) If you wish to return your robe, please email us at sales@gorillarobes.com
For more business information. Please see the contact details below:
Phone: 07947422232
Email: sales@gorillarobes.com