Returns & Exchanges
Returns & Exchanges
FREE UK Returns & Exchanges - No Hassle
Not the right fit? No problem.
We offer free UK returns and exchanges so you can shop with confidence.
- ✅ Free UK returns
- ✅ Free exchanges
- ✅ 30-day returns window
- ✅ Simple online portal
- ✅ Fast processing
👉 Start your free return in under 30 seconds
Access portal here
Easy login
Manage and track all returns and exchanges in one place. We automatically accept all requests no questions asked, because neither of us want the stress.
IMPORTANT INFO: Your order Number starts with #GORILLA
Step 1
Your details
Using your order number (must start with #Gorilla...) and either your email or post code
Step 2
Review your order
Your order will automatically appear. If you have ordered multiple items you can choose to return or exchange whichever item you prefer.
step 3
Exchange or Store Credit
Choose either an exchange for a different item or a store credit that will be valid for 12 months and can be gifted.
Step 4
Free pre-paid (tracked) label
We pay the cost of returns and use a tracked shipping method so we both know where item is. You will be given the link to download your label. (Does not apply to international orders)
step 5
Find a parcel shop
Drop your package off at any Evri (formally Hermes) parcel shop and get alerts at every step of the process
Access the portal here
Returns and Exchanges Portal