Returns & exchanges
Returns & exchanges
Our portal
Returning clothing bought online is very, very normal. We all like to buy different shapes, styles and sizes and should be 100% happy with our purchase. We actually encourage buying of different styles and sizes and see which you like the most.
We have developed a returns and exchanges portal that takes all of the stress away from trying to swap a product or get a refund.
IMPORTANT INFO: Your order Number starts with #GORILLA
SIMPLE STEPS
Easy login
Manage and track all returns and exchanges in one place. We automatically accept all requests no questions asked, because neither of us want the stress.
Step 1
Your details
Using your order number (must start with #Gorilla...) and either your email, telephone or post code that you used when placing your order.
Step 2
Review your order
Your order will automatically appear. If you have ordered multiple items you can choose to return or exchange whichever item you prefer.
step 3
Exchange or refund
Choose either an exchange for a different item or a full refund (once the item has been received it can take 5-10 working days for the money to show back in your account).
Step 4
Free pre-paid (tracked) label
We pay the cost of returns and use a tracked shipping method so we both know where item is. You will be given the link to download your label. (Does not apply to international orders)
step 5
Find a parcel shop
Drop your package off at any Evri (formally Hermes) parcel shop and get alerts at every step of the process
You will be automatically refunded on your original payment method, the money will be back in your account within 5-10 working days from when we receive the return.